Innerbrook Terms of Use

DRAFT – review by a qualified lawyer before publishing. Plain-English draft for an India-first, free, no-account app. It is not legal advice. Fill in or decide everything in [SQUARE BRACKETS], and remove the "Drafting note" boxes before publishing.

Effective date: [EFFECTIVE DATE]
Last updated: [LAST UPDATED DATE]
Version: Draft 0.1

Important: Innerbrook is not a therapist, a doctor or an emergency service. It is an AI companion. It can make mistakes, and nobody at Innerbrook watches conversations or can send help. If you are in danger or thinking about ending your life, call 112 (India's emergency number) or Tele-MANAS on 14416 (free, 24×7) now. Outside India, call your local emergency number.

1. About these terms

These Terms of Use ("Terms") are an agreement between you and [COMPANY LEGAL NAME], [CIN [CIN]], with its registered office at [REGISTERED ADDRESS] ("Innerbrook", "we", "us"). They cover the Innerbrook mobile apps, the Innerbrook web app and website, and the Innerbrook server that powers them (together, the "Service").

By tapping [I agree] or using the Service, you accept these Terms and our Privacy Policy and Medical and Crisis Disclaimer. If you don't agree, please don't use the Service.

2. Who can use Innerbrook

You may use Innerbrook only if:

• you are 18 years of age or older; and
• you are able to enter into a binding agreement under the law that applies to you.

Innerbrook is not designed for children and we do not allow them to use it. Under Indian law, anyone under 18 is a child (Digital Personal Data Protection Act, 2023) and cannot enter into a binding contract (Indian Contract Act, 1872).

[Innerbrook is currently offered in [India only / the following countries: …]. Don't use it where it isn't offered.]

3. What Innerbrook is, and what it isn't

Innerbrook is a voice-first, AI-powered support companion for adults. It can listen, reflect back what you said, guide simple breathing and grounding exercises, help you think through a feeling, and help you plan one small next step. It is designed for general emotional wellbeing and self-help.

Innerbrook is not:

• a medical, psychological or psychiatric service. It does not diagnose, treat, cure or prevent any condition, and it does not give advice about medication;
• therapy or counselling. It is not a therapist, psychologist, psychiatrist or counsellor, and it doesn't replace one;
• an emergency or crisis service. It cannot call for help, contact anyone for you, or tell where you are; and
• a human. Replies are written by an AI. No person at Innerbrook reads or monitors your conversations.

Please read our Medical and Crisis Disclaimer.

4. In an emergency

If you might harm yourself or someone else, are in danger, or have a medical emergency, stop using Innerbrook and get help from a person right away:

• India: call 112 for emergencies (police, fire, ambulance), or Tele-MANAS on 14416 or 1-800-891-4416 (free, 24×7, in many Indian languages).
• Elsewhere: call your local emergency number. You can find free helplines at findahelpline.com.

Innerbrook tries to spot signs of crisis and show you helpline numbers, but it may miss them. Don't rely on Innerbrook to recognise an emergency.

5. AI limitations: please read

Innerbrook uses artificial intelligence, currently Anthropic's Claude models, to understand you and write replies. This means:

• It can be wrong. Replies may be inaccurate, incomplete, out of date, unhelpful or inappropriate for your situation, even when they sound confident. Don't rely on factual statements in replies without checking them.
• It can misunderstand you. Speech recognition can mishear words, especially in noisy places or when mixing languages, and the AI can misread what you mean.
• It doesn't know you or your circumstances beyond what you tell it and the memories you choose to save.
• Safety checks are imperfect. Crisis detection can miss signs of danger or show warnings when they aren't needed.
• Suggestions are only suggestions. A next step or exercise may not suit you. You decide what to do, and you are responsible for your own choices. Stop any exercise that makes you feel worse, dizzy or unwell.
• It isn't a source of professional advice on medical, legal, financial or other matters.

If something Innerbrook says worries you, please talk to a qualified professional or someone you trust.

6. Using Innerbrook responsibly

You agree that you will not:

• use Innerbrook if you are under 18, or let a child use it;
• use Innerbrook to plan, encourage or carry out harm to yourself or anyone else, or for anything illegal;
• try to get Innerbrook to produce content that is illegal, sexual content involving minors, hateful, harassing, or that gives instructions for violence, weapons, self-harm or other serious harm;
• share other people's sensitive personal information without a good reason and the right to do so;
• misuse the Service: for example, try to break, overload, probe or get around its security or safety features, extract its instructions, reverse-engineer it (except where the law allows), access it through automated means (bots, scrapers), or resell or rebrand it;
• use Innerbrook to build or train a competing AI product; or
• break any law, or the usage policies of the AI provider we use (currently the Anthropic Usage Policy).

We may stop or limit access to the Service, without notice, if we reasonably believe someone is misusing it or that it is needed to protect people, the Service or comply with the law.

7. Your content

"Your content" means what you say or type to Innerbrook, and the memories and steps you save.

• You own your content. We don't claim ownership of it.
• Permission to process it. You allow us, and our service providers, to process your content only as needed to provide the Service to you (for example, to send it to our AI provider to write a reply), as described in our Privacy Policy. We don't use your content for advertising, we don't sell it, and our AI provider may not use it to train its models.
• Replies. You may use Innerbrook's replies to you for your own personal, non-commercial purposes.
• Your saved data is on your phone. Memories, steps, check-ins and settings are stored only on your device. We don't keep a copy, so we can't restore them if you delete them, lose your phone or uninstall the app.

8. Privacy

Our Privacy Policy explains what information is involved when you use Innerbrook, where it goes, how long it is kept, and your rights. It forms part of these Terms.

9. Our rights in Innerbrook

The Service, including its software, design, text, voice prompts, name and logo, belongs to [COMPANY LEGAL NAME] or its licensors and is protected by law. We give you a personal, non-exclusive, non-transferable, revocable licence to use the Service for your own personal, non-commercial use, in line with these Terms. You may not copy, modify, distribute or create works based on it except as the law allows.

The Service includes open-source components (for example the Kokoro text-to-speech model, released under the Apache 2.0 licence, and fonts released under the SIL Open Font License). Their licences, listed at [OPEN-SOURCE NOTICES URL], apply to those components.

If you send us ideas or feedback, we may use them without any obligation to you.

10. The Service can change

Innerbrook is new and evolving. We may add, change or remove features, or stop offering the Service, at any time. We'll try to give you reasonable notice of significant changes in the app.

Price. Innerbrook is currently free. If we introduce paid features, we'll tell you the price and terms before you are charged, and you won't be charged without agreeing.

11. Third-party services

The Service relies on services we don't control, such as your phone's operating system and speech recognition (Apple or Google), app stores, our AI provider (Anthropic) and hosting provider, and phone networks. It also shows links and phone numbers for helplines and websites run by others. Those services are governed by their own terms, and we aren't responsible for them. We can't guarantee that any helpline will be reachable at any particular time.

The app is distributed through the Apple App Store and Google Play. Their terms also apply to your download and use of the app. [Apple-specific terms: these Terms are between you and Innerbrook, not Apple; Apple has no obligation to provide maintenance or support for the app; … — lawyer to add Apple's minimum end-user terms, or rely on Apple's standard EULA.]

12. Disclaimers

To the fullest extent the law allows:

• The Service is provided "as is" and "as available". We don't promise that it will always be available, uninterrupted, error-free or secure, or that replies will be accurate, complete or suitable for you.
• We make no promises about health outcomes. Innerbrook is not a substitute for professional care.
• We don't give any warranty that isn't written in these Terms.

Nothing in these Terms removes or limits any right you have that the law doesn't allow to be removed or limited, including your rights as a consumer.

13. Limitation of liability

To the fullest extent the law allows:

1. We are not liable for any indirect or consequential loss, or for loss of data (including memories saved on your device), arising from your use of, or inability to use, the Service.
2. We are not liable for any decision or action you take, or don't take, based on a reply or suggestion from Innerbrook, or for any failure of Innerbrook to recognise an emergency, because Innerbrook is not a medical or emergency service and you agree not to rely on it as one.
3. Our total liability to you for all claims relating to the Service is limited to the greater of ₹[1,000] or the amount you paid us for the Service in the 12 months before the claim.

These limits do not apply to liability that cannot be limited or excluded by law, including liability for death or personal injury caused by our negligence, for fraud, or for our gross negligence or wilful misconduct.

14. Indemnity

If you use the Service in breach of these Terms or the law, and that causes us a loss or a claim by someone else, you agree to make good our reasonable losses and costs, to the extent they result from your breach.

15. Ending your use

You can stop using Innerbrook at any time. To remove your data, tap Forget everything and uninstall the app (see our Data Deletion page). We may suspend or end your access if you seriously or repeatedly breach these Terms, or if we stop offering the Service. Sections 5, 7, 9 and 12 to 18 continue to apply after your use ends.

16. Governing law and disputes

These Terms are governed by the laws of India.

If you have a concern, please contact us first at hello@innerbrook.com or through our Grievance Officer (section 18); most issues can be resolved quickly that way. Subject to that, the courts at [CITY], India have jurisdiction over any dispute arising from these Terms or the Service. This does not take away any right you have to bring a complaint before a consumer commission, the Data Protection Board of India, or any other forum the law allows.

17. Changes to these Terms

We may update these Terms from time to time. We'll change the "Last updated" date and, for significant changes, tell you in the app before they take effect. If you keep using the Service after a change takes effect, the updated Terms apply. If you don't agree with the change, please stop using the Service.

18. Contact and grievances

[COMPANY LEGAL NAME]
[REGISTERED ADDRESS]
Email: hello@innerbrook.com

Grievance Officer: [GRIEVANCE OFFICER NAME], [GRIEVANCE OFFICER EMAIL], [GRIEVANCE OFFICER POSTAL ADDRESS]. We acknowledge complaints within [7] days and resolve them within 30 days.

19. General

• Whole agreement. These Terms, the Privacy Policy and the Medical and Crisis Disclaimer are the whole agreement between you and us about the Service.
• Severability. If any part of these Terms is found to be unenforceable, the rest still applies.
• No waiver. If we don't enforce a right straight away, we can still enforce it later.
• Transfer. We may transfer our rights and obligations under these Terms to another organisation, for example if Innerbrook is reorganised or sold, provided your rights aren't reduced. You may not transfer yours.
• Language. [These Terms are also available in Hindi at [HINDI VERSION URL]. If the versions differ, the [English] version applies.]
• Electronic record. These Terms are an electronic record under the Information Technology Act, 2000 and don't require a physical or digital signature.

Questions about this page? See Support.