Support
How can we help?
Help with the Innerbrook app, how to reach us, and how to reach a person straight away if you need one.
If you need help right now
If you might harm yourself or someone else, or you’re in danger, please stop and reach a real person now.
- IndiaTele-MANASFree, 24×7, government mental-health helpline in many Indian languages
- IndiaEmergencyPolice, ambulance and fire
- US & Canada988 Suicide & Crisis LifelineCall or text, 24×7
- UK & IrelandSamaritansFree, 24×7
Somewhere else? Find a free helpline in your country at findahelpline.com. If you can’t make a call, ask someone near you to help, or go to the nearest hospital emergency department.
Innerbrook can’t call anyone for you, and we can’t reply to emails in real time, so please don’t email us in an emergency. These helplines are run by independent organisations; Innerbrook isn’t affiliated with them.
Help with the app
Innerbrook can’t hear me
Check that Innerbrook is allowed to use the microphone and speech recognition in your phone’s settings. Tap the orb once and speak; Innerbrook waits for a natural pause before it replies. You can always type instead.
I can’t hear Innerbrook’s replies
Check your phone’s volume and silent mode, and that Read replies aloud is on in Settings. If the natural voice isn’t available, Innerbrook uses your phone’s built-in voice. Hindi and Hinglish replies currently use your phone’s voice.
It starts listening again after it replies
That’s Hands-free, which is on by default. After Innerbrook finishes a spoken reply, it listens for your answer. Turn it off in Settings if you’d rather tap the orb each time.
A reply was wrong, unhelpful or upsetting
We’re sorry. Tap Report under the reply and choose a reason. We receive only that reply, the reason and any note you add, so we can review it. Nothing else from your conversation is sent with a report.
Remember that Innerbrook is an AI and can get things wrong. If something it said worries you, please talk to a qualified professional or someone you trust.
How do I delete what Innerbrook remembers?
Open What Innerbrook remembers (the heart icon). Tap Forget next to a memory, or Forget everything at the bottom to delete it all from that phone. Full details: Delete your data.
My memories didn’t move to my new phone
Memories are stored only on the phone where you saved them. We don’t keep a copy, so they don’t move to a new phone, and we can’t restore them if they’re deleted.
Contact us
Email hello@innerbrook.com. We’re a small team, so it can take us a few days to reply.
- For privacy questions or requests, put Privacy request in the subject line.
- For questions about deleting data, put Delete my data in the subject line.
- Please don’t send us details about your health. We don’t need them to help you.
Grievance Officer: [GRIEVANCE OFFICER NAME], [GRIEVANCE OFFICER EMAIL]. Section 12 of our privacy policy explains how complaints are handled.